Frequently Asked Questions

General FAQ’s

Our home base is Memphis, TN. However, we have over 1000 partner agents across the U.S that have been through our interview process with backgrounds checked, who are ready to work with you on the sell or purchase of your home. We call our agents ‘real estate ninjas’ – vetting them and making sure they are top producers in your local area. Front Door is ready to help you save time and money. Feel free to recommend friends local or nationwide looking to sell or buy their home. The biggest compliment we can get is a referral.

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We are building our network of affiliates now. Currently, you can apply to get pre-approved or request a home warranty. Soon you will be able to order additional affiliate services right from our website, including home inspections, home warranties, real estate attorneys and much more.

If you are an affiliate, please contact us to apply.

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Front Door’s real estate ninjas are all vetted before they are matched with any of our clients. We make sure they have sold multiple properties in your area, are knowledgeable and have good reviews. All of the agent’s contact information will be automatically populated to you once you have completed your profile. You can expect to be matched with your agent within minutes and hearing from them within 24hrs of finalizing your account. If for some reason you do not like your real estate ninja you be re-matched or cancel, with no additional fees.

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No. You never sign a contract with FrontDoor. We are an online marketplace and our job is to connect you with a great agent who follows our guidelines. You may sign a contract with your real estate ninja when you make an offer or list a home. Typically, contracts are on a 3 month to 6 month agreement.

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You can work with our partner agents at any time as long as you are not currently restricted by an agency agreement with another agent. If you already signed an agency agreement with another agent, you may cancel it or wait for it to expire but we cannot step on their toes.

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You will not be charged if you cancel a service before the agent begins working. You may cancel or terminate the listing agreement at anytime during the sell. However, if you have accepted an offer with a ready willing and able buyer and you decide you do not want to sell for no apparent reason – you, the seller, are still liable for the flat $2500 fee and could possibly be held liable for the buyer agent commission.

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There are separate closing cost fees that can occur from home inspectors, appraisers, loan fees, real estate attorneys, title companies, etc. These fees are not included in the real estate agent service fees. Paying various closing costs will occur rather or not you use Front Door.

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Our goal this year is to automate the home selling and buying process like never before, saving over 10M in real estate commission fees.

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Front Door was founded in the summer of 2015 on the principle of building wealth for consumers and battling inefficiency in the real estate industry. We are a pro-consumer, pro-agent platform.

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For sellers, simply create your free account and tell us some details regarding your home. You will then be matched with a qualified real estate agent, who is local to your area and ready to sell your home for a flat $2500 fee that is paid at closing. Your dashboard will include all your agent’s information, the listing agreement, copy of MLS printout and inform you of what stage of the home selling process you are in. You will have additional professional services at your fingertips as well. All complimentary with your free account.

For buyers, our real estate agents represent you for free. Simply tell us you would like to get matched with one of our real estate ninjas and we will connect you. All our agents have been through an interview process and backgrounds checked – we are sure you will be well taken care of. They’re not called real estate ninjas for no reason!
For agents, we pay them for their services and help them build a bigger network of sellers and buyers. Agents are happy to work with us.

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You can sell or purchase duplexes, triplexes, and quads, but we do not currently support commercial properties.

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You are never obligated to continue to use Front Door services. If you do not like your agent, you may cancel your service or switch to another real estate agent at anytime. We strive to provide the best customer service possible.

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For sellers, you do not pay anything up front. The flat $2500 fee is collected at closing.

For buyers, our services are free.

For agents, no subscription fees.

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We have partners with agents throughout the U.S in multiple cities and have saved home sellers over 2M in commission fees just in one year. We will always be innovating and continuing to save home sellers and homebuyers thousands of dollars while providing the most premium service possible.

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Front Door agents get matched directly with customers they did not have market nor pay out of pocket for. This helps agents focus directly on the customers without having to search for more business. Front Door’s platform helps agents grow their business while protecting their brand.

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Seller FAQ’s

Over the years, home sellers have had to interview multiple agents and get recommendations from family and friends before hiring an agent to list their home. All the due diligence of finding a listing agent was put on the home seller. Now, Front Door does all the vetting, interviewing, background checking and even negotiates the listing commission to a flat fee upfront. We save home sellers so much time from not having to do their own interviewing process. Besides saving time, we save our home sellers money by not having to pay the typical 3% listing commission. Let us take the monkey off your back.

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Our agents have a high success rate. The average time on market is 30 days but we have had homes sell as fast as 3 days. All of our agents are experienced, licensed, and affiliated with a local brokerage. The biggest factor in determining time on market is list price and condition. We recommend that you get a professional price opinion to help set the best price.

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No. Agents cannot blackball your listing with Front Door. It is illegal and doing so would put an agent’s license in jeopardy. It is impossible to distinguish a Front Door listing from a non-Front Door listing because Front Door is a marketplace of agents from all different companies. You are not listing your home with Front Door but with an agent who is affiliated with a local brokerage.

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Front Door is an online real estate marketplace, although we are licensed, we do not have ‘Front Door Agents’ with our brand.  When you list your home with Front Door, you are listing with a local brokerage. Therefore the branding on the for sale sign and MLS listing will be from your agent’s company, not from Front Door.

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Closing costs vary be region and individual needs. Our partner agents will give you an accurate estimate of closing costs when you list your home.

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Offering a buyer agent commission is what incentivizes the buyer agents to bring their buyers to your home. When your home is placed in MLS it pings out to all the buyer agents and all the buyer agent’s clients they have may setup auto email notifications to, who are looking to purchase in your area. For this, we recommend offering the typical amount of 2.5% – 3% to a buyer’s agent / any cooperating agent who may bring the buyer to purchase your home.

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You pay a small flat listing fee of $2,500 to have an agent fully represent you and sell your home. To compare, the traditional way would be 3% of the sale price with a typical commissioned agent ($10,500 listing commission on a $350,000 priced home).

In addition, you will still need to offer a cooperating buyer agent up to 2.5% – 3% of the sale price to incentivize them to bring their buyers.

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This is not a for sale by owner platform. Nor is this a flat fee MLS service. This is a full service real estate platform. You will receive full agent representation, virtually the same service you would get from a typical commissioned agent. The only difference is you only pay a flat fee for listing, not a 3% commission and you save a ton of money.

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It’s simple, create your free account hereOur agents are standing by and are ready to help you sell your home as soon as you sign up. After you signup, you will hear from your agent within 24hrs and listed within 72hrs as long as your schedules allow.

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This is a full service real estate platform. As soon as you create your account, you will be matched with your real estate ninja and receive full agent representation, virtually the same service you would get from a typical commissioned agent. The only difference is you only pay a flat fee for listing, not a 3% commission and you save a ton of money.

See how it works here

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There is no penalty or obligation if your home doesn’t sell. If your home goes under contract but should fail to close, then nothing is owned and you may place your home back on the market with no additional fee. If your contract expires, then you may renew, take your home off the market or hire another agent.

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You will sign a 3-6 month listing contract with your agent. It can be cancelled at any time with no further obligation, no questions asked. There is no penalty or fee to cancel. Therefore, you have total flexibility. Following a cancellation, you are free to sell it yourself or re-list with a different agent immediately.

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With respect to marketing, your agent will list your property in the local multiple listing system (MLS) and generate comprehensive internet exposure on zillow, realtor.com, and all the rest. This will expose your home to 100% of the buyers in the marketplace. On top of that Front Door uses their 2017 marketing technologies to back the agent’s marketing and further boost your homes exposure.

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The real estate agent will place a lockbox on your door or wherever it is best placed. Only other license real estate agents will have access to the lockbox. Showings will be scheduled according to your schedule and only approved with your say so.

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You may upload your own photos to your account, have the agent take the photos or hire a professional photographer.

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As a seller, you will save as much $8,000 on a $350,000 home compared to a typical commissioned agent. Instead of paying 3% of the sale price to your listing agent, you only pay as little as $2500. Check out our savings calculator:

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All showings are scheduled through your real estate agent that will handle according to your needs. If you should need a 24hr notice, 2hr notice, have an alarm or pets on the property – please tell us when you create your account. Your agent will notify you of all showing request and will not accept a showing request without you giving them greenlight to show first.

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Buyer FAQ’s

Closing costs vary by region and individual needs. Your lender is required by law to provide a detailed good faith estimate of closing costs. If paying cash, your real estate attorney may provide an estimate.

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If you and your agent execute an agency agreement, it will be specific to the service you requested and you and your agent will determine an appropriate duration of the contract. It can be cancelled at any time, no questions asked, without further obligation, penalty or fee. So, you will maintain total flexibility. Our buyer agents work for you, for free.

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Simply request to be matched with one of our buyer real estate ninjas. This agent will be matched with you based on located and who will best serve your home buying experience. You may also get pre-approved by clickin on the mortgage link. All of Front Door’s services for matching you with a qualified, already vetted real estate agent is free.

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The buying process is easy. Simply tell us where you are looking to buy and FrontDoor will match you with one of our real estate agents, ready to find you the perfect home and full represent you through the process. Our buyer agent services are free. All of our agents go through an interview process with background and rating checks. We make sure you are matched with a real estate ninja!

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Your agent is here to help you through this process and FrontDoor as a list of inspectors you may reach out to on our platform to help with any type of home inspection you may need. You are always welcome to use whatever inspector you may like, whether an affiliate of Front Door’s or not.

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